Refund policy
Thank you for choosing The Saddle Consignor for your equestrian needs. We strive to provide top-quality saddle consignment services, and your satisfaction is our priority. Please take a moment to review our return policy to ensure a smooth experience in the unlikely event you need to make a return.
New Merchandise — 30-Day Returns
New, unused tack purchased directly through our website may be returned within 30 days of delivery for a full refund. No restocking fee applies. Items must be returned in original, unused condition with original packaging and tags.
Shipped Saddles — 7-Day Returns/Trial Period
New and used saddles purchased directly through our website are eligible for return within 7 days of delivery. A 15% restocking fee applies to saddle returns and will be deducted from your refund.
New saddles returned with signs of use, including cinch marks on latigos or off billets, worn stirrups, or other evidence that the saddle has been ridden or used, are subject to a 25% restocking fee.
Saddles may be tried on for fit purposes only and must be returned in the same condition received. Saddles showing excessive wear, damage, modifications, or signs of use beyond a fit check may not be eligible for return.
No returns will be accepted after the 7-day return period.
Local Saddles — 3-Day Returns/Trial Period
Used saddles picked up and returned directly at our shop are eligible for a 3-day local trial period. The 15% saddle restocking fee is waived for used saddles returned within this local trial period.Saddles must be returned in the same condition received.
No returns will be accepted after the 3-day local trial period.
Used Tack — Final Sale
All used tack is final sale and is not eligible for return or exchange.
Third-Party Purchases — Final Sale
Purchases made through third-party platforms, including live selling platforms and online marketplaces, are final sale and are not eligible for return or exchange. To qualify for our return policy, purchases must be made directly through our website.
Return Shipping & Refunds
All returns require prior authorization before shipping. Buyers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Approved returns must be shipped within 7 days of return authorization and include tracking information. Returns that do not show carrier acceptance within this timeframe may not be accepted.
Returned items must meet all return requirements and be shipped using a trackable method.
Refunds are processed within 5–7 business days after the returned item is received and inspected and are issued to the original payment method.
Saddle Exchange Options
If a saddle is not the right fit, we may offer consignment services or trade-in credit toward another in-stock saddle at Saddle Consignor’s discretion.
These options do not extend or replace the applicable return periods.
Return Authorization Process:
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To initiate a return, please contact our customer service team within the return period or go to Request Return.
- Upon approval, Securely package the items in its original packaging, including all accessories and documentation.
- If a return label was provided to you, Affix the provided return label to the package, ensuring it covers any existing shipping labels.
- Drop off the package at the designated shipping carrier location within 7 days of approved Return Authorization. The item(s) must be post marked within 7 days of approved authorization or they will be denied acceptance. Please contact us at info@saddleconsignor.com.
- If a return label was not provided to you, please submit tracking information upon shipping.
Refund Process:
- Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process your refund, minus the restocking fee and return shipping fee (if applicable).
- Refunds will be issued to the original payment method used for the purchase.
Damage and Issues:
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Issues reported outside of the return window will not be honored.
Contact Information:
- For any questions or concerns regarding returns, please contact our customer service team at info@saddleconsignor.com.
We appreciate your understanding of our return policy, designed to ensure fairness and transparency. At The Saddle Consignor, we are committed to providing you with exceptional products and service. Thank you for choosing us as your trusted partner for your equestrian needs.
Thank you for choosing The Saddle Consignor!